Technical Support Engineer - Colombia

What does our company do?:

GoldenRace is a global market leader for virtual sports betting.

We are a growing team of motivated professionals from many backgrounds and disciplines, operating together in a positive and supportive environment to grow and excel as one of the most promising and rapidly expanding companies in the betting industry. Join us to help us build exciting virtual sports games.

Your mission as our Technical Support Engineer Hero will be to:

Resolve incidents raised by clients, including both integration and production issues.
Diagnose and troubleshoot technical issues related to the proper functioning of Softquo products.
Utilise the internal tools to escalate issues to the next level.
Monitor potential issues using internal tools.
Provide accurate and prompt feedback to customers in relation to their raised incidents.
Ensure that established SLAs are being met.
Escalate issues to other teams.
Collaborate on the documentation of all technical knowledge.

Your superpowers:

Professional experience in a similar position.
High English level.

We'd truly marvel...

Knowledge in JavaScript and SQL.
Knowledge in ticketing tools.
Additional languages such German or French.

Bonus pack! We offer:

To ally yourself with the world's leading Virtual Sports company.
Fully remote position.
4-day work week.
In-company training programmes (English classes and tech training).
Competitive salary.
Great working environment.
Private health insurance.
Space for career development.
Joining a global industry and a fun, dynamic and truly international team.

Ready to don your cape?

* We only accept PDF as file format. Max 5MB.

I have read and accepted the Privacy Policy.

Basic Information about Data Protection:

Responsible	Softquo Holding LTD
Purposes	Employment
Legal Basis	Your consent.
Transfer of information	Your data may be transferred to any company within Softquo Holding group (including employees and outsourcing companies) for the proper development of the purposes.
GDPR Rights	Access, Rectification, Suppression, Limitation of the treatment, Data portability, Opposition, right to not be the object of automated decisions.
Additional Information	If you are interested, you can find additional information on data protection here.

Responsible

Softquo Holding LTD

66, Apt 5, Old Theatre Street, Valleta VLT 1427, Malta

Contact: dpo@goldenrace.com

Purposes

Vacancy management and possible expansion of staff.

Legal Basis

Consent: By providing your personal data, you give us your express approval for the treatment of your personal data, according to GDPR requirements.

Transfer of information

For the employee assessment and recruitment process, we will need to share this information with other Softquo Holding group companies and in case of marketing positions, to our designated company for marketing “Virtual Reality Development”.

Data Conservation

Your data will be kept in our database for a period of one year from the end of the selection process. Unless you decide to exercise your right of Suppression.

GDPR Rights

BASIC INFORMATION OF DATA PROTECTION

Access	The organisation must inform about: The purposes of the treatment, categories of personal data that are processed and the possible data communications and their recipients. If possible, the period of conservation of your data. If not, the criteria to determine this term. The right to request the rectification or suppression of the data, the limitation to the treatment, or to oppose it. The right to file a claim with the Control Authority. If an international data transfer occurs, receive information on the appropriate guarantees. The existence of automated decisions (including profiles), the applied logic and consequences of this treatment.
Rectification	Interested parties can request: The rectification of inaccurate data and complete incomplete personal data, even with an additional declaration.
Suppression/Deletion	Interested parties can request: The suppression of personal data without due delay when any of the cases contemplated concur. For example, illicit treatment of data, or when the purpose that motivated the treatment or collection. However, a series of exceptions are regulated in which this right will not apply. For example, when the right to freedom of expression and information should prevail.
Limitation of the treatment	Interested parties can request the person in charge to suspend the processing of data when: The accuracy of the data is contested, while the accuracy is verified by the person responsible. The interested party has exercised his right of opposition to the processing of data, while verifying if the legitimate reasons of the responsible party prevail over the interested party. Ask the person responsible to keep your personal data when: The data processing is illegal, and the interested party opposes the deletion of their data and requests instead the limitation of its use. The person in charge no longer needs the data for the purposes of the treatment, but the interested party does need them for the formulation, exercise or defence of claims.
Data portability	Interested parties can: Receive the personal data provided in a structured format, of common use and mechanical reading, and be able to transmit them to another responsible, whenever technically possible.
Opposition	Interested parties can oppose to the personal data treatment: When for reasons related to your personal situation, the processing of your data must cease unless a legitimate interest is proven or is necessary for the exercise or defence of claims. When the treatment is focused on direct marketing.
Opposition	Interested parties have the right not to be the subject of a decision based solely on automated processing, including profiling, which produces legal effects or affects them. Exceptions: When it is necessary for the conclusion or execution of a contract. When it is allowed by the Law of the EU or the Member States, with adequate measures to safeguard the rights and freedoms of the owner of the data. When there is explicit consent of the owner of the data.

Your new city... Medellín

Medellín, officially the Municipality of Medellín, is the second-largest city in Colombia, after Bogotá, and the capital of the department of Antioquia. It is located in the Aburrá Valley, a central region of the Andes Mountains in South America.

According to the National Administrative Department of Statistics, the city had an estimated population of 2,508,452 according to the 2018 census. With its surrounding area that includes nine other cities, the metropolitan area of Medellín is the second-largest urban agglomeration in Colombia in terms of population and economy, with more than 4 million people.

More info

GoldenRace is a leading developer and provider of award-winning virtual sports and betting solutions. Based on realistic odds, our virtual sports engage players constantly, generating more than 25 million bets per day.

With the most reliable and cost-effective solution for retail in the market and a cutting-edge online platform for desktop and mobile, operators can deliver our attractive set of exciting sports customised according to their needs.

Technical Support Engineer - Colombia

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