Technical Support Engineer

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What does our company do?:

GoldenRace is a global market leader for virtual sports betting.

We are a growing team of motivated professionals from many backgrounds and disciplines, operating together in a positive and supportive environment to grow and excel as one of the most promising and rapidly expanding companies in the betting industry. Join us to help us build exciting virtual sports games.

Your mission as our Technical Support Engineer Hero will be to:

  • checkProvide resolution to incidents raised by clients (both integration and production issues).
  • checkDiagnose and troubleshoot technical issues related to the proper functioning of GoldenRace products.
  • checkUse the internal tools to escalate issues to the next level.
  • checkUse the internal tools to monitor for potential issues.
  • checkProvide accurate and prompt feedback to customers in relation to their raised incidents.
  • checkMake sure the established SLAs are being met.
  • checkEscalate issues to other teams.
  • checkDocument all technical knowledge.

Your superpowers:

  • checkProfessional experience in a similar position.
  • checkHigh English level.

We'd truly marvel...

  • checkKnowledge in JavaScript and SQL.
  • checkKnowledge in ticketing tools.

Bonus pack! We offer:

  • checkBeing part of a Virtual Sports top-leading company.
  • check100% remote.
  • check4-day work week. 
  • checkTimetable of 12:30 to 22:00 with 30 minutes of break.
  • checkOne week per month you will have to work with this timetable 7:00 to 16:30 with 30 minutes of break.
  • checkIn-company training programmes (English classes and tech training).
  • checkFlexible working hours.
  • checkCompetitive salary.
  • checkGreat working environment.
  • checkPrivate health insurance.
  • checkSpace for career development.
  • checkJoining a global industry and a fun, dynamic and truly international team.

Ready to don your cape?

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Your new city... Malaga

Málaga is a municipality, capital of the Province of Málaga, in the Autonomous Community of Andalusia, Spain. With a population of 571,026 in 2018,it is the second-most populous city of Andalusia and the sixth-largest in Spain. The southernmost city in Europe, it lies on the Costa del Sol (Coast of the Sun) of the Mediterranean, about 100 kilometres (62.14 miles) east of the Strait of Gibraltar and about 130 km (80.78 mi) north of Africa.
Málaga's history spans about 2,800 years, making it one of the oldest cities in Europe and one of the oldest continuously inhabited cities in the world. According to most scholars, it was founded about 770 BC by the Phoenicians as Malaka. From the 6th century BC the city was under the hegemony of Ancient Carthage, and from 218 BC, it was ruled by the Roman Republic and then empire as Malaca (Latin).
More info

GoldenRace is a leading developer and provider of award-winning virtual sports and betting solutions. Based on realistic odds, our virtual sports engage players constantly, generating more than 25 million bets per day.

With the most reliable and cost-effective solution for retail in the market and a cutting-edge online platform for desktop and mobile, operators can deliver our attractive set of exciting sports customised according to their needs.