Key Account Manager

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What does our company do?:

GoldenRace is a global market leader for virtual sports betting.

We are a growing team of motivated professionals from many backgrounds and disciplines, operating together in a positive and supportive environment to grow and excel as one of the most promising and rapidly expanding companies in the betting industry. Join us to help us build exciting virtual sports games.

Your mission as our Key Account Manager will be to:

  • checkCreate and manage long-lasting relationships with clients and
    stakeholders.
  • checkTake full ownership of each integration of all assigned accounts ā€“ from onboarding
    to launch live.
  • checkProvide ongoing advice and support for all assigned clients during their active
    usage of our products.
  • checkCollaborate with the different departments involved.
  • checkAct as the first escalation point for client issues and make sure it is further escalated
    to the next level when necessary.
  • check Be responsible for the full client satisfaction.
  • checkWork externally and internally to identify product improvements based on client
    needs
  • checkProvide training and advice to clients as to the proper usage of our products.
  • checkCollaborate actively with the assigned sales representative for the account in order
    to provide the maximum benefit to the client, also considering the company's needs.
  • check Manage client queries and ensure all project management tools up-to-date.
  • checkSupport the departmentĀ“s manager with all relevant tasks to the proper
    functioning of the area;.
  • checkGive both operational and general ideas for improvement.

Your superpowers:

  • checkBusiness-oriented and able to understand well all business needs for differents types of clients.
  • check Tech-savvy person with excellent communication skills.
  • checkA proactive and dynamic person - always oriented towards achieving
    goals and outlined results.
  • checkExperienced professional capable of communicating in a positive and effective way to clients or stakeholders.
  • checkProblem-solver and solution-finder.
  • checkHigh level of English.

We'd truly marvel...

  • check Fluent in Spanish.
  • check Professional experience in the gaming/betting industry.

Bonus pack! We offer:

  • checkBeing part of a Virtual Sports top-leading company.
  • checkFully remote position.
  • check27 days of holiday.
  • checkA full-time permanent contract (36h/ week).
  • checkIn-company training programmes (English classes and tech training).
  • checkFlexible working hours.
  • checkCompetitive salary.
  • checkGreat working environment.
  • checkPrivate health insurance.
  • checkSpace for career development.
  • checkJoining a global industry and a fun, dynamic and truly international team.

Ready to don your cape?

Apply

GoldenRace is a leading developer and provider of award-winning virtual sports and betting solutions. Based on realistic odds, our virtual sports engage players constantly, generating more than 25 million bets per day.

With the most reliable and cost-effective solution for retail in the market and a cutting-edge online platform for desktop and mobile, operators can deliver our attractive set of exciting sports customised according to their needs.