Account Manager

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Golden Race is a global market leader for virtual sports betting.

We are a growing team of motivated professionals from many backgrounds and disciplines,operating together in a positive and supportive environment to grow and excel as one of themost promising and rapidly expanding companies in the betting industry. Join us to help usbuilding exciting virtual sports games.

Golden Race is a world leader in the development of virtual sports games for betting solutions.

We are a professional team with multiple disciplines and a high technical level and we have managed to be one of the fastest growing companies in the betting industry.

Join us to help us build exciting virtual sports games.

We are looking for an Account Manager who seeks to deliver the best customer experience to our international clients in the gaming sector.

Responsibilities:

  • check Responsible for creating and managing long-lasting relationship with clients and stakeholders;

  • check Take full ownership of each integration of all assigned accounts - from onboarding to launch live;

  • check Provide ongoing advice and support for all assigned clients during their active usage of our products;

  • check Collaboration with the different departments involved;

  • check Act as first escalation point for client issues and makes sure it is further escalated to the next level when necessary;

  • check Responsible for the full client satisfaction;

  • check Working externally and internally to identify product improvements based on client needs;

  • check Provide training and advice to clients as to the proper usage of our products;

  • check Collaborate actively with the assigned sales representative for the account in order to provide the maximum benefit to the client considering also the company needs;

  • check Manage client queries and maintains all project management tools up-to-date;

  • check Support the manager of the department with all relevant matters to the proper functioning of the area;

  • check Give ideas for improvement, both operational and general ideas;

General notes and requirements:

  • check The profile has to be business-oriented and to be able to understand well all business needs for different type of clients;

  • check Tech savvy person with excellent communication skills;

  • check A proactive and dynamic person who is always oriented towards achieving the goals and outlined results;

  • check Experienced professional who can transmit anything to a client or a stakeholder in the most positive way possible;

  • check Problem-solver, a solution-finder;

  • check Speaking different languages is considered a plus;

  • check Experience in the gaming sector is considered a plus;

What we offer:

  • check Permanent contract and immediate incorporation into a good working environment and excellent team.

  • check Competitive salary.

  • check Flexible worktime

  • check Outstanding peers

  • check Challenging projects

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Golden Race is a leading developer and provider of award-winning virtual sports and betting solutions. Based on realistic odds, our virtual sports engage players constantly, generating more than 25 million bets per day.

With the most reliable and cost-effective solution for retail in the market and a cutting-edge online platform for desktop and mobile, operators can deliver our attractive set of exciting sports customised according to their needs.